CHANGE OF MIND POLICY

In addition to the remedies available under the SARAH ELLISON. Warranty and applicable statute (including the Australia Consumer Law), if you change your mind you may return the product within 30 days of the date of (a) purchase, for instore purchases, or (b) delivery, for online purchases for a refund or exchange provided that the product is:

• Returned in its original condition;
• In its original unopened and sealed packaging; and
• Accompanied by proof of purchase (the sales receipt or another acceptable form of proof of purchase)

Excluded products are:

• Upholstered and furniture products;
• Clearance and sale products;
• Products sold as seconds, floorstock, repaired products, or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product; and
• Made to Order products – products which are made to individual customer specifications, including custom made furniture products, or custom fabric products, which have to be ordered specifically for a customer

In addition to the remedies available under the SARAH ELLISON. Warranty and applicable statute (including the Australia Consumer law), returns for warranty related queries, are available for up to 24 months. CLICK HERE for our Warranty and Consumer Guarantees

MADE TO ORDER

Items that are displayed as Made to Order are especially purchased and shipped for you. For this reason, Made to Order items cannot be cancelled, returned or exchanged. This does not exclude any remedies available under the SARAH ELLISON. Warranty and applicable statute (including the Australia Consumer Law). Please also carefully measure your space and doorways to ensure the item will fit. Any Made to Order items that do not fit on delivery are non-refundable and return delivery fees are applicable.