Here at Sarah Ellison, we understand that sometimes we change our mind or something just doesn’t fit. This is why we provide a 7-day money back guarantee if you change your mind on a particular product (except for homewares and accessories).
For any change of minds, the company will entitle you to a refund provided that, we are informed within 7 days of delivery however, all return costs will be at the buyers' expense. Therefore the refund will be less the total delivery and collection costs.
We also recommend that all items are in their original wrappings and not assembled or part assembled in any way. This will help avoid a 20% restocking fee that applies if goods are not returned in their original condition.
Upon receipt of returned goods, we will then inspect and, if everything is in perfect condition, the refund will be processed within 7 working days.
Damaged Goods - Refund Policy
It is important to inspect the goods and notify us within 48 hours of delivery of any damage. Faulty or refund claims after 7 days of delivery will be treated as a warranty claim and, the customer will bear the delivery costs incurred in the claim process.
We will not refund or replace a product where in our reasonable opinion the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions, using it in an abnormal way or failure to take reasonable care.
Upon arrival of your boxes, please note any damage to the boxes as well as any damage to the items themselves. If you feel that the damage to an item or a box is too severe, please refuse the package(s). There is no need to refuse all packages if others are in good condition.