DISPLAYED LEAD TIMES

As a small design brand, we largely work to a pre-order model to ensure our footprint is as light as possible when it comes to our manufacturing, warehousing and shipping. Delivery lead times are communicated beneath each individual design. Delivery lead times displayed on each product page display the classification of each product; In Stock, Order Now or Made to Order. 

• In Stock - Designs are in stock at our warehouse and available to be dispatched to delivery partners.
  
  
• Pre-Order / Order Now - Designs are available on an incoming shipment arriving within the delivery window displayed on the products page.
  
  
• Made To Order - This design is made especially for you. Terms and conditions therefore do apply.

The lead times displayed online are dynamic and are updated daily. This means the delivery lead times are only allocated once your order is placed, we do recommend you consider making your purchase as soon as possible to avoid delays. As designs very often sell out prior to arriving into our Sydney warehouse, we do recommend you consider making your purchase as soon as possible to avoid delays. 

Any delivery date or date range provided to you is an estimate only. We will use reasonable endeavours to meet the estimated delivery date, however products may be delivered within a reasonable period of that date. In these circumstances, and subject to our obligations under the law (including those described below), we will not be liable for any loss or damage, however it arises, if the products are delivered within a reasonable time after the estimated delivery date.

 

HOME DELIVERIES

For items that are in stock, dispatch from our warehouse to our delivery partners is within 3-7 business days. Delivery times are dependent on each delivery partner, however please see an estimate below: 

• 7-10 Business Days: NSW & VIC metro, ACT & QLD
  
  
• 7-12 Business Days: NSW & VIC non-metro areas, SA, & WA metro
  
  
• 12+ Business Days: SA & WA non-metro areas, TAS & NT 

A more accurate delivery estimate will be provided to you by our delivery partners once your order has arrived at the warehouse is ready to be shipped. Deliveries are Monday - Friday.  

If you have any questions or would like further support or advice on your delivery or product lead times, please CLICK HERE to contact our team.

Delivery charges and estimated date of delivery will depend on where your order is being delivered. Products can only be delivered within Australia and it is the customer’s responsibility to ensure the correct delivery address and access details are provided to SARAH ELLISON. before dispatch.

 

ADDITIONAL DELIVERY INFORMATION

Here at SARAH ELLISON. we make our best efforts to get your order to you as soon as possible. If you require your order by a specific date, please contact us to confirm any large stock levels prior to purchase. 

Once a delivery is booked with the freight provider, the address cannot be amended. If you’re unable to accept a delivery on the date that you have confirmed, and you have not rescheduled the delivery with us, a failed delivery fee will apply. This fee must be paid before re-delivery can be booked.

Boxed dimensions and weights are available online (these can also be found on the downloadable spec sheets on each product page), in addition a “Will it Fit” Guide is available for download on each product page. If you are concerned about your purchase fitting through doorways, lifts, stairwells etc. please reach out for any additional measurement that may help. We cannot be held accountable for ensuring the purchased items will fit, If your purchase does not fit into your residence upon delivery. It is at the discretion of SARAH ELLISON. to accepted failed deliveries and additional charges will apply for the transportation back to our warehouse. A credit will be issued for re-selection. 

 

DELIVERY OPTIONS

• Sensitive Freight Delivery
  Delivery only service, to room of choice on ground level or via passenger lift. Please note this does not include the assembly of products, dismantling of crated goods or packaging removal.

• Premium Full-Service Delivery
  Our full-service delivery service includes two-person sensitive freight delivery, plus the assembly of products and packaging removal. Only available to NSW, VIC & QLD metro areas. 

Please take note of the following courier guidelines that apply to all of our deliveries:

• Couriers will not collect or relocate the receiver’s household items to accommodate new products or unpack or remove any waste from the delivery residence.
• The consignment will be delivered to the household room of choice on ground level or upstairs one level or via a passenger lift to higher levels. Access via a spiral staircase will not be undertaken.
• The access to that room must be clear and without hazards or obstacles. This is the responsibility of the receiver.
• Couriers will avoid using handling devices within the house/residence such as hand trolleys. However, they may be necessary in some instances.

STORAGE    

Please note, if you need to have your items stored by us it is free for 1 month and then $50/week, payable in advance. We will need you to advise of this prior to making your payment, so the appropriate length of storage can be applied to your invoice. We do not store items for more than 3 months. If your intention to have items stored is not mentioned upfront and the order is dispatched, no changes can be made and you will be required to accept the delivery. 

 

INTERNATIONAL DELIVERY     

We do not offer international shipping at this stage. Please reach out to DESIGN WITHIN REACH (North America) or SLOW STORE (NZ), regarding all SE enquiries for North America and New Zealand. If you have any questions regarding this policy, please contact us.