As a small design brand, we largely work to a pre-order model to ensure our footprint is as light as possible when it comes to our manufacturing, warehousing and shipping. We encourage you to contact us with any questions, further support or advice you may require before placing an order. We do not offer returns or refunds for change of mind once an order has been dispatched from our warehouse. Orders may only be cancelled for a full refund, including shipping costs, if they have not been dispatched. Delivery costs will be incurred should you need to cancel your order once the goods are in transit to you.
In addition to the remedies available under the SARAH ELLISON. Warranty and applicable statute (including the Australia Consumer law), returns for warranty related queries, are available for up to 24 months.
SARAH ELLISON. Warranty and consumer guarantees
Warranty: SARAH ELLISON. provides this warranty (“Warranty”) for its products that have been purchased in Australia. This Warranty is subject to the Australian Competition and Consumer Act 2010 (Cth)(“Australian Consumer Law”). The benefits provided in this Warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this Warranty relates. The Warranty period commences from the date of sale.
The period of the Warranty will be 24 months. This Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This Warranty is not transferable and does not cover products used for commercial purposes. Exclusions: Subject to the Australian Consumer Law, this Warranty does not apply to any products sold as seconds, floorstock, repaired products, or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product.
In addition, this Warranty will not apply if:
(a) Repairs to a product are made or attempted by a service provider other than one approved by SARAH ELLISON.
(b) The product has not been used or maintained in accordance with the manufacturer’s instructions as provided with the product.
(c) The customer uses the product in an abnormal manner for example if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, not maintained properly or used after partial failure.
(d) The product has been modified, incorrectly adjusted or operated, subjected to incorrect electrical supply or inconsistent electrical supply or used with inappropriate accessories.
(e) The product is tampered with in any way.
Consumer Guarantees: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To the extent that they are compatible with the consumer laws in Australia, the exclusions and provisos that apply to the SARAH ELLISON. Warranty apply to the consumer guarantees. Consumer guarantee remedies: If there is a major failure with the product, the customer is entitled to:
(a) reject the product and get a refund;
(b) reject the product and get an identical replacement, or one similar in value if reasonably available; or
(c) keep the product and obtain compensation from SARAH ELLISON. for the drop in value of the product caused by the major failure.
If there is a minor failure with the product, the customer is entitled, at the election of SARAH ELLISON. to:
(a) a refund of the cost of the product;
(b) replacement of the product; or
(c) have the product repaired within a reasonable time.
Exclusion of implied warranties: Subject to the above, to the full extent permitted by law, all warranties, conditions and other terms express or implied by statute, custom or common law are excluded. Nothing contained in these terms and conditions excludes or restricts any consumer guarantee, warranty, condition, right or remedy implied by any statute (including the Australian Consumer Law) which cannot be excluded, provided that, to the extent that the statute permits, SARAH ELLISON. is entitled to limit its liability as set out above for a breach of a guarantee, condition or a warranty implied by that statute.