Frequently Asked Questions
Do you have any questions about our products or need help with your order? Please see our frequently asked questions below. If you can't find the answer you are looking for please be in touch with our team via info@sarahellison.com.au
HOW CAN I CONTACT CUSTOMER SERVICE?
If you would like to speak to a member of our team, they can be contacted via info@sarahellison.com.au.
OUTDOOR COLLECTION COMPLIMENTARY SHIPPING TS&CS.
This offer is valid for complimentary freight and shipping within Australia that will automatically be applied to new orders from our Outdoor Collection only. Please be in touch with our team on info@sarahellison.com.au should you have any queries regarding the offer and/or terms and conditions requirements.
WHAT ARE THE HOLIDAY DELIVERY CUT-OFF DATES ON IN STOCK DESIGNS?
Sydney Metro: Thursday 14th December
Melbourne & Brisbane Metro: Friday 1st December
All other areas: Thursday 30th November
WHAT ARE YOUR LEAD TIMES?
Product lead times are available within each individual product description. Lead times are regularly updated. Our team is always available to assist. Please contact us for more information via info@sarahellison.com.au.
WHAT ARE MY DELIVERY OPTIONS?
Click here to read our full delivery conditions.
Holiday delivery cut-off dates on in stock designs:
Sydney Metro: Thursday 14th December
Melbourne & Brisbane Metro: Friday 1st December
All other areas: Thursday 30th November
ARE FABRIC SWATCHES AVAILABLE?
Yes, you are able to purchase select fabric swatches before committing to a product. Click here.
DO YOU HAVE A WARRANTY?
To view our warranty and consumer guarantees, please click here.
DO YOU HAVE PRODUCT WARRANTIES AND CARE PRODUCTS?
Yes, click here to see our Guardsman Product Warranties and Care Products. If you would like to speak to a member of our team regarding Guardsman care products and protection plans, they can be contacted via info@sarahellison.com.au.
DO YOU HAVE A RETURNS POLICY?
Yes. In addition to the remedies available under the SARAH ELLISON. warranty and applicable statute (including the Australia Consumer Law), returns for warranty related queries, are available for up to 24 months, however we do not offer refunds for change of mind.
Click here to read our full Returns & Warranty policy.
DO YOU HAVE A CHANGE OF MIND POLICY?
Yes. For more information, please click here.
WHAT ARE MY ONLINE PAYMENT OPTIONS?
We accept all major credit cards as payment options as well as Apple Pay, Shop Pay, PayPal and Afterpay.
DO YOU HAVE ANY SHOWROOMS?
No, however our collections can be viewed via our distributor networks of showrooms in Australia, United States and New Zealand available here.
DO YOU HAVE A TRADE PROGRAM? HOW DO I APPLY?
Yes. To express interest regarding a trade account, click here to apply.
DO YOU SHIP INTERNATIONALLY?
SARAH ELLISON. is available in Australia, the US (Design Within Reach) and New Zealand (Slow). Our collections are not available outside of these locations and international shipping for individual orders is not available.
CAN I PICK UP FROM THE WAREHOUSE?
No, we do not allow customer collections from our Sydney warehouse.
I HAVE FORGOTTEN MY PASSWORD.
You can easily reset your password, simply click here.
I HAVE RECEIVED MY ORDER AND HAVE A QUESTION, WHO DO I CONTACT?
For after sales care, please click here or contact us at info@sarahellison.com.au.
WHERE DO YOU MAKE YOUR FURNITURE?
We manufacture our collections globally. The individual country of origin is displayed within the product description of each product.
HOW DO I CLEAN MY PRODUCT?
Click here to download our Care & Maintenance PDF.