Delivery

Here at Sarah Ellison, we make our best efforts to get your new piece(s) to you as soon as possible. If you require your new purchase by a specific date, please contact us to confirm stock levels prior to purchase. Stone, glass, and the YOKO bed are crated for protection during transit. Sarah Ellison reserves the right to request extra freight contributions for remote/rural areas or for large/heavy orders. 

Once a delivery is booked with the freight provider, the address cannot be amended. Two business days notice is required to cancel or reschedule a standard or premium delivery. If you’re unable to accept a standard or premium delivery on the date that you have confirmed, and you have not rescheduled the delivery with us, a failed delivery fee will apply. This fee is required to be paid before redelivery can be booked. 

Standard Delivery
Our standard kerb-side delivery service, it will require you to receive the delivery at your door so you may need assistance.

Premium Sensitive Delivery
Suitable for fragile and oversized items, this two-person silver service will allow you to book a 3-hour time slot for delivery on a day that suits you. Please note this does not include the assembly of products or rubbish removal.
 
Premium Full Service Delivery - White Glove
Our full service, this option includes two person sensitive freight delivery, plus the assembly of products and rubbish removal. Only available to NSW, VIC & QLD metro areas.
 
International Delivery
For international freight pricing please contact info@sarahellison.com.au. Stone, glass, and the YOKO bed cannot be shipped internationally. Import duties may be required, these are calculated upon arrival and paid by the customer when the piece is delivered. Unfortunately, these fees vary from country to country and we are unable to estimate them. We do not ship to North America, please contact Hawkins New York for all SE enquiries.
   

If you have any questions regarding this policy, please contact us at info@sarahellison.com.au