Here at Sarah Ellison, we make our best efforts to get your new piece(s) to you as soon as possible. If you require your new purchase by a specific date, please contact us to confirm stock levels prior to purchase. Stone, glass, and the YOKO bed are crated for protection during transit. Sarah Ellison reserves the right to request extra freight contributions for remote/rural areas or for large/heavy orders.
Two business days’ notice is required to cancel or reschedule a standard or premium delivery. Once a delivery is booked with the freight provider, the address cannot be amended. If you’re unable to accept a standard or premium delivery on the date that you have confirmed, and you have not rescheduled the delivery with us, a failed delivery fee will apply. This fee is required to be paid before re-delivery can be booked.
We are more than happy to provide boxed dimensions and weights (these can also be found on the downloadable spec sheets on each product page) if you are concerned about your purchase fitting through doorways, lifts, stairwells etc. We cannot be held accountable for ensuring the purchased items will fit, please contact us to check dimensions prior to delivery if you are concerned about this and we will do everything we can to assist you. If your purchase does not fit into your residence upon delivery, we may need to charge you for the transportation back to our warehouse.
Our standard kerb-side delivery service, it will require you to receive the delivery at your door so you may need assistance.
Suitable for fragile and oversized items. This is a two person, silver service. Please note this does not include the assembly of products or rubbish removal.
Our full service, this option includes two person sensitive freight delivery, plus the assembly of products and rubbish removal. Only available to NSW, VIC & QLD metro areas.
We do not offer shipping to North America or New Zealand, please reach out to Design Within Reach (US) or SLOW Store (NZ), regarding all SE enquiries. For all other international freight pricing please contact firstname.lastname@example.org. Stone, glass, and the YOKO bed cannot be shipped internationally. Import duties may be required, these are calculated upon arrival and paid by the customer when the piece is delivered. Unfortunately, these fees vary from country to country and we are unable to estimate them.
If you have any questions regarding this policy, please contact us at email@example.com