Shipping & Delivery
As a small design brand, we largely work to a pre-order model to ensure our footprint is as light as possible when it comes to our manufacturing, warehousing and shipping. Delivery lead times are communicated beneath each individual design. As designs very often sell out prior to arriving into our Sydney warehouse, we do recommend you consider making your purchase as soon as possible to avoid delays.
For designs that are in stock: dispatch from our warehouse to our delivery partners is within 3-7 business days. Delivery times are dependent on each delivery partner, however please see an estimate below:
- 7-10 Business Days: NSW & VIC metro, ACT & QLD
- 7-12 Business Days: NSW & VIC non-metro areas, SA, & WA metro
- 12+ Business Days: SA & WA non-metro areas, TAS & NT
A more accurate estimate will be provided to you by our delivery partners once your order is ready to be shipped. Deliveries are Monday - Friday.
If you have any questions or would like further support or advice on your delivery or product lead times, please contact our team via firstname.lastname@example.org and we would be so happy to assist.
Further Delivery Information
Here at SARAH ELLISON. we make our best efforts to get your new piece(s) to you as soon as possible. If you require your new purchase by a specific date, please contact us to confirm stock levels prior to purchase. SARAH ELLISON. reserves the right to request extra freight contributions for remote/rural areas or for large/heavy orders.
Once a delivery is booked with the freight provider, the address cannot be amended, and the order cannot be cancelled. If you need to cancel an order this must be done prior to it being dispatched from our warehouse. If your order has been dispatched and you wish to cancel it, the return freight and a 20% re-stocking fee will be deducted from your refund total. Your refund will be processed once the goods have arrived back to our warehouse and have been inspected. If you’re unable to accept a delivery on the date that you have confirmed, and you have not rescheduled the delivery with us, a failed delivery fee will apply. This fee must be paid before re-delivery can be booked.
We are more than happy to supply boxed dimensions and weights (these can also be found on the downloadable spec sheets on each product page) if you are concerned about your purchase fitting through doorways, lifts, stairwells etc. We cannot be held accountable for ensuring the purchased items will fit, please contact us to check dimensions prior to delivery if you are concerned about this and we will do everything we can to assist you. If your purchase does not fit into your residence upon delivery, we may need to charge you for the transportation back to our warehouse and a 20% re-stocking fee will apply prior to any refunds being processed.
Please note, if you need to have your items stored by us it is free for 1 month and then $50/week, payable in advance. We will need you to advise of this prior to making your payment, so the appropriate length of storage can be applied to your invoice. We do not store items for more than 3 months. If your intention to have items stored is not mentioned upfront and the order is dispatched, no changes can be made and you will be required to accept the delivery.
Sensitive Freight Delivery
Delivery only service, to the entrance of the property. Please note this does not include the assembly of products, dismantling of crated goods or packaging removal.
Premium Full-Service Delivery
Our full-service delivery service includes two-person sensitive freight delivery, plus the assembly of products and packaging removal. Only available to NSW, VIC & QLD metro areas.
Please take note of the following courier guidelines that apply to all of our deliveries:
- Couriers will not collect or relocate the receiver’s household items to accommodate new products or unpack or remove any waste from the delivery residence.
- The consignment will be delivered to the household room of choice on ground level or upstairs one level or via a passenger lift to higher levels. Access via a spiral staircase will not be undertaken.
- The access to that room must be clear and without hazards or obstacles. This is the responsibility of the receiver.
- Couriers will avoid using handling devices within the house/residence such as hand trolleys. However, they may be necessary in some instances.
If you have any questions regarding this policy, please contact us at email@example.com