Care & Warranty

Care & Maintenance 

The information provided in the following document is intended as a general guideline. With a little care you can prolong the life of your furniture.
Please follow these instructions for the materials of your specific product to ensure maximum longevity of your Sarah Ellison furniture or accessory.

Download Care & Maintenance PDF

Warranty

Sarah Ellison Warranty and consumer guarantees

Warranty: Sarah Ellison provides this warranty (“Warranty”) for its products that have been purchased in Australia. This Warranty is subject to the Australian Competition and Consumer Act 2010  (Cth)(“Australian Consumer Law”). The benefits provided in this Warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this Warranty relates. The Warranty period commences from the date of sale. The period of the Warranty will be: (a) 12 months. This Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This Warranty is not transferable and does not cover products used for commercial purposes. Exclusions: Subject to the Australian Consumer Law, this Warranty does not apply to any products sold as seconds, floorstock, repaired products, or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product. In addition, this Warranty will not apply if: (a) Repairs to a product are made or attempted by a service provider other than one approved by Sarah Ellison.(b) The product has not been used or maintained in accordance with the manufacturer’s instructions as provided with the product.(c) The customer uses the product in an abnormal manner for example if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, not maintained properly or used after partial failure.(d) The product has been modified, incorrectly adjusted or operated, subjected to incorrect electrical supply or inconsistent electrical supply or used with inappropriate accessories.(e) The product is tampered with in any way. 

Consumer guarantees: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To the extent that they are compatible with the consumer laws in Australia, the exclusions and provisos that apply to the Sarah Ellison Warranty apply to the consumer guarantees. Consumer guarantee remedies: If there is a major failure with the product, the customer is entitled to: (a) reject the product and get a refund;(b) reject the product and get an identical replacement, or one similar in value if reasonably available; or(c) keep the product and obtain compensation from Sarah Ellison for the drop in value of the product caused by the major failure. If there is a minor failure with the product, the customer is entitled, at the election of Sarah Ellison to: (a) a refund of the cost of the product;(b) replacement of the product; or(c) have the product repaired within a reasonable time. Exclusion of implied warranties: Subject to the above, to the full extent permitted by law, all warranties, conditions and other terms express or implied by statute, custom or common law are excluded. Nothing contained in these terms and conditions excludes or restricts any consumer guarantee, warranty, condition, right or remedy implied by any statute (including the Australian Consumer Law) which cannot be excluded, provided that, to the extent that the statute permits, Sarah Ellison is entitled to limit its liability as set out above for a breach of a guarantee, condition or a warranty implied by that statute.