Aftersales Support

Please email if you have a Manufacturing Warranty Claim.

It is important that all goods are inspected within 48 hours of receipt of goods. Transit Damages must be reported with 48 hours of receipt of goods and customers must adhere to the claims process, including proof of damages.

You will hear from the SARAH ELLISON. Claims Team within 3-5 Business Days to commence your claims process.

In order for us to process your claim, please provide the below required information in their relevant fields below.  

Providing the below will ensure your claim will be assessed more quickly and efficiently:

  • Photos of the product including any faults or defects with the product including; A close up photo of the fault or defect.
  • Descriptions of the fault or defect with the product
  • The Product ID label (found on the bottom or back of the product)
  • Sales Order Number
  • Name of Product
  • Date of Purchase

Please contact Guardsman Australia on 1800 249 252 for any Product Protection Warranty Claims (Accidental Damaged Claims), purchased from SARAH ELLISON.