Accidental Damage Product Warranty

Fabric Care Warranty

The Guardsman Fabric Care Collection including 5 Year Product Warranty
comes with fabric protection (“Product”) and is available when you
purchase your new upholstered furniture from your furniture retailer. With
the correct care and maintenance as outlined in this warranty book you will
receive the following benefits subject to the terms and conditions outlined.
1 The Guardsman Product Warranty will help protect Your New Furniture
against:
  •  All accidental stains
  • Human and pet bodily fluids
  • Ballpoint pen and lipstick
  • Accidental damage - including rips, tears, cuts or burns
Provided that:
  • the Guardsman Fabric Protector is applied to the furniture immediately after
  • you receive it, in accordance with the instructions for use set out in or on the
  • product packaging prior to the use of the furniture
  • you are the original purchaser
  • the furniture is situated in Australia or New Zealand
  • the furniture is exclusively used indoors for private and domestic purposes and is not abused or misused (does not apply to commercial purposes such as hotels, rental properties, boarding houses etc)
  • the furniture is received from your furniture retailer with no stains or damage
  • the following terms and conditions are met

2. If within 5 years after application of the Product to Your New Furniture
the covering upholstery of the treated upholstered furniture is stained and the stain cannot be removed by you using the cleaning methods outlined in this warranty book, Guardsman will arrange for a professional technician to clean the affected area at no charge to you.
2(a) You must be able to identify a stain so that the technician can use the correct method of cleaning to ensure the best results. If you cannot identify the cause of the stain, Guardsman cannot guarantee removal of the stain. Where a stain cannot be identified, Guardsman’s obligation under the Guardsman Product Warranty is limited to 1 attempt by a professional cleaning technician to clean that particular stain.
2(b) You must notify Guardsman of the details of the stain within 5 days of the stain occurring. A stain is like cement, the longer you leave it the harder it sets and the harder it is to remove. If Guardsman is not notified within 5 days then Guardsman’s obligation under the Guardsman Product Warranty is limited to 1 attempt to clean that particular stain from a professional cleaning technician.
3 Should the covering upholstery on Your New Furniture be accidentally damaged by a rip, tear, cut or burn, Guardsman will arrange for a repair technician to repair the accidental damage.
3(a) You must notify Guardsman of the details of the accidental damage within 5 days of the damage occurring.
4 If the technician is unable to clean or repair (as set out in condition 2 and 3 above) the affected area then Guardsman will arrange for the affected area to be replaced in the original covering upholstery at no cost to you.
4(a) If the original covering upholstery is no longer available then you may elect to have the affected area recovered with a covering upholstery of your choice to the same value as the original covering upholstery. If this is not acceptable to you then you can elect for a full refund from Guardsman of the purchase price paid by you for the Guardsman Product Warranty and the Guardsman Product Warranty will cease.
4(b) If the original covering upholstery is available, Guardsman cannot guarantee the exact colour match due to dye lot variations and upholstery fading. In these circumstances Guardsman’s obligation is to provide the closest possible colour match available at the time. If this is not acceptable to you then you can elect for a full refund from Guardsman of the purchase price paid by you for the Guardsman Product Warranty and the Guardsman Product Warranty will cease.
5 In all cases Guardsman’s financial liability under this warranty will be limited to a maximum amount equal to the actual purchase price of the furniture or Guardsman’s purchase price, whichever is the lesser, at which point Guardsman’s obligation under this warranty is deemed to be complete. If a total replacement of the furniture is undertaken by Guardsman, (at their sole discretion), for whatever reason, the replaced furniture becomes the property of Guardsman and the new furniture will not be covered under this warranty. In those circumstances this warranty will come to an end.

Guardsman Product Warranty Exclusions
Guardsman is not responsible for stains or damage to the upholstery on
Your New Furniture:
1. caused by, or arising from any, defect in the covering upholstery or the furniture or the manufacturing process (including stitching);
2. caused to the covering upholstery prior to or on delivery or during shipment of the furniture;
3. caused by normal wear and tear, including soiling from accumulated perspiration, body or hair oils, mould or mildew, fading or colour loss, non colourfast covering upholstery, or resulting in an odour being impregnated in, or emanating from, the upholstered furniture;
4. in respect of which a claim may be made against an insurance company or against the manufacturer and/or supplier of the furniture;
5. caused by mishandling, abuse, neglect, or a malicious or deliberate act, whether by human or animal (except as previously stated) or other agent or by sunlight (including fading), storm and tempest, lightning, fire, flooding, explosion, earthquake, aircraft or other vehicle impact, or by unusual use of the upholstered furniture;
6. resulting from a failure to pre-test the fabric in accordance with the care instructions provided in this booklet or by the manufacturer;
7. from dye transfer from furniture accessories and rugs;
8. as a result of animal damage, other than that listed in the Product

Warranty Terms and Conditions, point 1.
This warranty is not a cleaning contract and does not apply to the cleaning of furniture that is soiled through everyday use. The addition of any other application without prior approval of Guardsman may void this warranty. Should your furniture require cleaning during the period of this Guardsman

Product Warranty please contact Guardsman for an authorised cleaner in
your area.

 

For full terms and conditions please click link here

 

Leather Care Warranty

1. The Guardsman Leather Care Collection includes: 1 x Leather Cleaner,
1 x Leather Protector, 3 x Ink Remover Wipes, Reverse Use Sponge,
Application cloth, Cleaning Cloth and Guardsman’s 5 Year Product
Warranty.

1A. The Guardsman Leather Care Collection Including 5 Year Product Warranty is only available when you purchase your new leather furniture from your furniture retailer.
1B. The new leather furniture must be delivered to you in a clean (soil free) and undamaged state. The Guardsman Leather Protector should be applied to the furniture immediately after you receive it, in accordance with the instructions for use set out on the product packaging, prior to the use of the furniture.
1C. The furniture must be cared for and maintained during the 5 year warranty period in accordance with the care and cleaning instructions set out on the bottles of the Guardsman Leather Protector and Guardsman Leather Cleaner.
1D. The use of any leather cleaner or protector on the furniture
other than Guardsman Leather Cleaner or Protector may void this
warranty.
1E. The Guardsman Leather Care Collection is not suitable for
Nubuck and Suede finished leathers and the warranty will not apply to
these leather types.
2. Subject to the terms and conditions outlined in this booklet, The
Guardsman® Leather Care Collection will help protect your leather
furniture against:
• ALL ACCIDENTAL STAINS
• ACCIDENTAL DAMAGE - including rips, tears, cuts or burns
• HUMAN AND PET BODILY FLUIDS
-3-
• BALLPOINT PEN AND LIPSTICK
3. If you, as the original purchaser, use the Guardsman Leather Care
Collection Including 5 Year Product Warranty to protect, clean and
care for your new leather furniture, Guardsman will, subject to the
terms of this warranty clean, repair or at their discretion, replace any
area of the furniture’s leather that is damaged within 5 years of the
date the furniture was purchased by you because of the failure of the
Guardsman Leather Care Collection to protect your leather furniture
from the matters noted in clause 2.
3A. The furniture may only be used in the home for private and
domestic purposes in Australia and New Zealand. The furniture is
exclusively used indoors for private and domestic purposes and is
not abused or misused (does not apply to commercial purposes such
as hotels, rental properties, boarding houses etc)
3B. You must promptly attend to any stain or other damage to the
leather in accordance with the leather care and cleaning instruction
set out on the bottles of Guardsman Cleaner and Protector. You may
also contact Guardsman’s Customer Service for cleaning advice.
3C. Guardsman Customer Service must be notified of a claim under
this warranty within 5 days of the stain (if it cannot be removed) or
damage occurring to the leather. Prompt notice is required
as the longer a problem is left untreated the harder it is to rectify.
You must be able to identify the cause of the stain. If you can
not identify the cause of the stain Guardsman’s obligation under
this warranty is limited to 1 professional cleaning of the stain and the
additional benefits in Clause 4 below do not apply.
4. If you cannot remove a stain or the leather is otherwise damaged,
you should contact Guardsman Customer Service in accordance with
Clause 3C and Guardsman will arrange for a leather care technician
to visit your home to service the stained or damaged area of the
leather at no cost to you during the 5 year warranty period. Should
the leather care technician be unable to remove the stain or repair the
damaged area Guardsman will arrange for the stained or damaged
area of leather to be replaced at no cost to you.